Frequently asked questions

A technician calls you within 2 working hours of a quote request, Monday to Saturday. Inspection slots in Colombo and the surrounding districts are usually available within two working days.

We are based in Colombo and run scheduled routes across the Western Province and the main provincial towns. For commercial contracts, termite work and fumigation, we travel anywhere in the island. See the service areas page for the full list.

Tell us what you are seeing first — many problems can be quoted from a call and a few photos. Where an on-site inspection is needed, we confirm any fee with you before booking the visit.

From what the inspection finds: the pest, how far it has spread, the size of the property and the method the job needs. You receive a written quotation before any work begins, and the quoted price is the invoiced price.

Every treatment includes a follow-up check. If activity persists within the service period, we return and re-treat. Contract customers have scheduled visits, so recurrence is caught at the monitoring stage.

It depends on the treatment. For general pest control we ask you to clear kitchen benches; for bed bugs there is a short laundry and room-preparation checklist. Whatever is needed, we send it in writing when the visit is confirmed.

We use products registered for use in occupied buildings and prefer targeted methods — gel baits inside harbourages, locked bait stations — over broad spraying. Before any treatment we tell you which rooms to keep clear and for how long, and treated rooms are back in use once surfaces are dry.

Yes, when applied as we apply them. In kitchens we use contained methods — gel bait dots inside hinges and housings, monitoring traps — rather than spraying surfaces where food is prepared. Benches are cleared before treatment and wiped before food prep resumes.

Most modern formulations are low-odour, and gel baiting has no odour at all. Fumigation is the exception — it is done in sealed, vacant spaces with clearance testing before anyone re-enters.

Orders are dispatched from Colombo by courier, usually within one working day. Delivery charges are shown per product before you pay, and we confirm the order by phone or email before dispatch.

Cash on delivery and bank transfer. For bank transfers, account details are sent with the order confirmation and the order dispatches once the transfer clears.

Unopened products in original condition can be returned — contact us first so we can arrange the courier. For safety reasons, opened chemicals and used safety gear cannot be returned.