Customer Care Coordinator
Be the first voice a customer hears. Take quote requests, ask the questions that let us quote properly, book the work and follow up afterwards — and keep the schedule honest so every customer hears back within 2 working hours.
| Location | Colombo office |
|---|---|
| Type | Full-time |
| Pay | LKR 75,000–85,000 |
What the job involves
- Answer phone, WhatsApp and email enquiries and log quote requests
- Schedule treatments with the operations lead
- Send confirmations, preparation checklists and quotations to customers
- Follow up after treatments and record the outcome
- Keep customer records and service histories accurate and up to date
What we are looking for
- Clear, patient communication in Sinhala and English; Tamil is an advantage
- Comfort working with scheduling spreadsheets and simple software
- Organised follow-through — callbacks happen when promised
- Previous customer service experience is an advantage
How the hiring works
Send the form below and the office reads it within three working days. If the role looks like a fit you will be asked in for a conversation at Ja-Ela, half of it about the work itself and half about how you would handle a customer who is unhappy. There is no written test.
If you have not heard from us in two weeks, the role has gone to someone else. We would rather tell you that plainly than leave you waiting.