Pest management your auditor can read
A commercial programme is judged twice: once by whether the problem stops, and once by whether the paperwork stands up when somebody asks for it. We write the records expecting the second question.
Where it usually starts
What tends to trigger a first call
- An audit finding, or a customer complaint that has been put in writing
- A new site opening and needing a programme in place before it trades
- Droppings or gnaw damage found in a dry goods store
- Insects in a light fitting or a window trap in a food preparation area
- A supplier or buyer asking to see a current pest management file
- An export consignment needing treatment and a certificate
- A contract ending with the previous provider and records that will not transfer
What we treat
What businesses put on contract
How it runs
How a programme is run
It starts with a survey of the whole site, including the areas nobody enjoys showing: the bin store, the drain runs, the space behind the chest freezers, the roof void above the ceiling tiles. The report says what was found and where, with the parts that were fine recorded as well, because an auditor reads absence of evidence differently from evidence of absence.
From that we agree a schedule and a device plan: what is placed, where, and how often it is checked. Every device is numbered and mapped. A technician visiting your site knows the number of every bait point before arriving, so a missing one is noticed on the day rather than at the next audit.
Each visit leaves a signed record: which devices were checked, what was found in them, what was done, and what needs your action. Anything needing your action is written as a specific instruction with a date, not as a general observation. "Proof the gap under the delivery door" can be closed out; "improve hygiene" cannot.
Trend data builds across visits, so the conversation at the annual review is about whether activity is rising or falling and where, rather than about the last thing anybody happened to see. Where a site has a recurring problem in one zone, that is the thing we design against.
Straight answers
The questions procurement asks
Can we see the records at any time?
Yes. The site file stays on site and is yours. Ask for a copy of anything in it at any point, including historic visit reports after a technician change. Records that only exist on the contractor’s system are records you cannot produce when you need them.
Do you work outside trading hours?
For food service, retail and manufacturing, most visits are scheduled outside production or trading hours by default. Say what your window is when the programme is set up and it goes in the schedule rather than being negotiated every visit.
What happens if something is found during an audit?
Call us and we attend. If a finding relates to work in our scope, the corrective action and the evidence for it are provided in writing, in a form you can put straight into the audit response. If the finding relates to something outside our scope, we say so plainly rather than writing an ambiguous note.
Do you handle export fumigation and certificates?
Yes, for commodities and packaging that require it. The certificate details have to match the consignment paperwork exactly, so the booking asks for those details up front rather than at the point of treatment, when a mismatch costs you the shipment.
What if we already have a provider?
Most sites that change provider do so at renewal. We survey first and tell you what a programme would look like, including where we would do less than you are currently paying for. A proposal that only ever adds line items is a sales document, not a survey.